Privacy Policy

This privacy notice tells you what to expect us to do with your personal information. Last Updated 5th June 2024.

We have a joint controller relationship with Glampmanager for the purpose of Bookings Management.

We also have a joint controller relationship with Stripe for the purpose of Payment Processing.

We also have a joint controller relationship with Mailchimp for the purpose of Marketing on an opt-in basis.

Contact details

Post

Jacks Alt-Stays, College Street, Millport, Isle of Cumbrae, North Ayrshire, KA28 0HE, GB

Telephone

0141 488 1559

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Account information
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Names and contact information
Customer or client accounts and records
Video and CCTV recordings of public areas (including indoor and outdoor spaces)
Audio recordings of public areas (including indoor and outdoor spaces)
Video and CCTV recordings of private or staff only areas
Audio recordings of private or staff only areas
Financial transaction information

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

Names and contact details
Addresses
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information
Financial transaction information
Health and safety information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legal obligation
Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent
Contract

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

Consent
Contract
Legal obligation
Vital interests

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent
Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Legal obligation
Vital interests

Where we get personal information from

People directly
CCTV footage, or other recorded images (public areas only)
Publicly available sources
Third parties:
Third-Party Booking Platforms

How long we keep information

We securely store your information only for as long as we are lawfully justified or required to keep it. When we no longer need personal data for the reason we collected it, we will destroy it securely or anonymise it, unless another law states we must keep certain records for a set period, then we will do so for that required period.

Who we share information with

Data processors

Glampmanager

This data processor does the following activities for us: Bookings Management

Stripe

This data processor does the following activities for us: Payments Processing

Mailchimp

This data processor does the following activities for us: Marketing on an opt-in basis

Others we share personal information with

Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate)
Other relevant third parties:
- Third-Party Booking Platforms
- Meta (Anonymised data)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Marketing Material

If you have opted to receive any marketing materials Jack’s Alt Stays will use this data to send you information regarding products and services that may interest you. You have the right to opt out of receiving marketing materials from Jack’s Alt Stays at any time.

Cookies Policy

Jack’s Alt Stays uses cookies to collect information from the website, these are text files which are stored on your computer that collect log information from the internet and behavioural information to improve user experience. This information is used to track website usage and visitor activity analytics.

You can read more about cookies at the following address http://www.aboutcookies.org.uk/

Cookies are controlled by your browser. You can set your browser to not accept cookies, the link above will give you a step by step guide on how to do this. Some elements of this website require cookies in order to function properly.

Jack’s Alt Stays and other websites

This privacy policy applies to Jack’s Alt Stays, when you use a link on this site to another website you should read their privacy policy.