Terms & Conditions

Terms and Conditions

General Terms and ConditionsEffective from 00:01, 23/06/2022

See Big Christmas Giveaway 2021 Terms and Conditions here.

See Christmas 2021 Vouchers Terms and Conditions here.

Privacy Policy

A full copy of our Privacy Policy is located on our website.

General Terms and Conditions

These terms and conditions shall be subject to the laws of the jurisdiction in which the property for which you make your booking is situated.

Additional Terms & Conditions will apply for any promotional campaigns. Please see specific campaign Terms & Conditions for further details.

1. Booking & Payment

Bookings are subject to availability. Please see booking calendars for the latest availability.

You must be at least 18 years of age before we can accept a booking from you. Accepted methods of payment include credit card or debit card.  A deposit of 25% of the total fee is required at the time of booking, with the full amount due 7 days before the arrival date.

All Prices are inclusive of VAT at 20% as standard and are subject to alteration in line with changes to the VAT rate. We use Glampmanager as our booking platform and Stripe as the payment processor. Any payments made must comply with Jack’s Alt-Stays’ Ts & Cs and Stripe’s Ts & Cs.

We reserve the right to cancel any booking which we believe is in breach of our terms and conditions or has been made fraudulently.

The property let is to be used only for the purposes of a holiday let. The booking agreement confers a right to occupy the accommodation for the agreed period only. 

Once a booking has been confirmed, a contract has been entered into. The person whose name appears on the booking form agrees to take full responsibility for ensuring that all the following conditions of let are adhered to by all members of the party. 

2. Accommodation

Your accommodation will be available from 4pm on the start date of your holiday (subject to unavoidable delays) and departure is no later than 11am on the final date of your holiday. You will receive your cabin entry details via email prior to arrival.

Reception is open 10am to 5pm every day. If you arrive earlier than your check-in time, we can securely store your bags until your cabin is ready. If you are arriving after 6pm please follow guidance on your confirmation email to collect keys from the lockbox on your cabin.

You must allow staff or agents to access the property at any reasonable time.

You are responsible for shutting and locking all exterior windows and doors whilst sleeping or absent from the property.

3. Guest Party Size

Each Large cabin sleeps up to three adults or two adults and two children (under the age of 12). Each Small cabin sleeps up to two adults. We cannot accept bookings that exceed these limits. There is an absolute maximum of four people in each cabin at any time, day or night. These limits are for fire safety and insurance reasons.

Any booking found to breach this policy will be cancelled without notice and may not receive a refund.

An additional fee of £25 applies to any extra adult(s), beyond two, per night stayed. No additional fee applies to children (under the age of 12).

Please see term 29 for information on Pets.

4. Check In & Check Out Days and Minimum Stays

Check-in and check-out days are 7-days a week. A 2-night minimum stay applies to all cabins.

Special minimum night stays may apply during some key calendar events and throughout the festive period. Please check availability calendars for this information.

Check-in time is 4pm on your day of arrival and Check-out time is 11am on your day of departure. Failure to vacate by this time may incur a minimum penalty charge of £50. 

Please contact [email protected] / 0141 4881 559 if you have particular requirements that are not met with this availability.

5. Changes Made by You

If you wish to change the dates of your holiday or your choice of property after confirmation has been issued, these changes are subject to availability, cannot be guaranteed, and may be at a higher rate. Should you wish to amend your reservation please notify us as soon as possible in writing at [email protected]. Unfortunately, we are unable to move booking dates or properties within 7 days of your arrival date.

Any bookings made with promotional deals or discounts cannot be changed.

6. Changes Made by Us

Occasionally, we have to make changes to bookings. Whilst we endeavour to avoid making major changes, we reserve the right to do so in exceptional circumstances. This might include offering you one of the following:

Change to accommodation – If the level of accommodation that you booked becomes unavailable due to unforeseen circumstances, we will in the first instance, endeavour to upgrade your accommodation at no extra charge to you. Where higher grade accommodation is unavailable, we will accommodate your party in the next available grade and refund the subsequent difference in cost. If no alternative property is unavailable we will endeavour to arrange alternative accommodation for you, however, our liability is limited to the repayment of any amount already paid. 

Changes in date – If the date of the booking becomes unavailable due to unforeseen circumstances, we will endeavour to offer you alternative holiday dates. ​​​

7. Cancellation

Should you wish to cancel your reservation please notify us as soon as possible in writing at [email protected]. We require notice by 4pm, 7 days prior to your date of arrival. In the case of cancellation within 7 days of your date of arrival, the booking will be non-refundable. Any optional extras will be refunded in full providing at least 7 days’ notice from 4pm on the date of your arrival is given.

Any bookings made with promotional discounts cannot be cancelled or changed. Cancellations made will forfeit the promotional offer.

8. Coronavirus Travel Restrictions Cancellation

If a booking cannot go ahead due to Coronavirus travel restrictions that have come into force within 7 days prior to your arrival date, we will, in the first instance, do our utmost to reschedule that booking for any available date(s), free of charge, to the same duration and same or higher value per night, within reason. If this value is lower, we will refund the difference. If rescheduling is not possible, we may offer a full refund. This applies to bookings affected by Coronavirus-related travel restrictions that apply to our region or any region between the lead booking contact’s address and ours only, and not any for any other region or other Coronavirus-related issues, such as showing symptoms. Please do not travel if you are experiencing any Coronavirus symptoms or if travel restrictions do not allow.

9. Group Bookings

We do not accept large group bookings such as ‘stag do’, ‘hen do’ or similar parties.

Family and friends who know each other or who travel together will be considered as making a group booking even if they have made separate bookings. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions.

All group bookings will be asked to pay a £150 security deposit before arrival, which will be returned on departure when all accommodation has been checked. Group bookings must be made in the name of one appointed person who will be the person responsible for the group and for making payment to Jack’s Alt-Stays. We cannot accept individual payments towards the balance for a group booking.

10. General Booking Conditions

The tariff agreed between Jack’s Alt-Stays and the lead booker is applicable for the duration of the stay. You agree not to sub-let or re-assign the property to another person or persons without Jack’s Alt-Stays’ permission in writing. 

Guest Confirmation Requirements – We require your Debit/Credit Card number as security for your reservation. Visa & Mastercard are accepted.

We reserve the right to cancel any booking which has been incorrectly priced on our system. We will endeavour to notify the guest of any such error at the earliest opportunity via email or telephone. We will not accept liability for any additional costs incurred by the guest as a result of any such error.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your cabin or on-site during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

All images contained within our website and online booking system are for illustrative purposes only. Actual cabin layouts, décor, and additional product configuration may vary from those shown.

Before Arrival it is essential to advise us of any personal requirements i.e. additional access needs, allergies, or any other special requirement. (call 0141 4881 559 or email [email protected])

11. Children

Children remain the responsibility of their parents or guardians at all times in the accommodation, on the site grounds and during any activities. Please ensure your children are supervised at all times and make sure you always know where your children are. There are risks identified around and within the site and cabins, such as the risk of slip, trip, fall, hazardous substances, water (including drowning), vehicles, electricity, fire, and animals. Parents or guardians are responsible for their child(ren)’s safety.

12. Behaviour & Noise

The property should be solely used as self-catering accommodation. We have the right to refuse to hand over any property to any person deemed unsuitable to take charge for any reason we deem necessary.

The site is family-friendly and we ask all guests to respect this, and to adhere to a quiet time from 10pm in the evening. You (the lead booking contact) are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our neighbours. Noisy or disruptive behaviour, wilful damage to the location or accommodation, or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the location immediately. We reserve the right to evict loud or offensive persons or pets. No refunds will be made in this case.

13. Drugs

We have a zero-tolerance approach to drugs. We reserve the right to evict persons if there is any suspicion of drug possession or taking. We will report any such incident to the police.

14. Damage to Property

Your property will be inspected after departure. You are responsible for the actual costs of any breakage or damage found in the accommodation along with any additional costs that may result. Any property left in unacceptably dirty or untidy condition may also incur additional costs, as detailed below.

We reserve the right to refuse admission to any guest for any just reason. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages.

15. Energy Use

You agree to reasonable water, energy and fuel use (such as electricity and hot tub logs). Any use of water, energy or fuel that is deemed unreasonable by Jack’s Alt-Stays may be liable for extra charge.

16. Lost Property

Jack’s Alt-Stays will not be held responsible for any items left behind or lost property. We would remind guests to please check you have taken all of your belongings with you before departure. You are responsible for your personal possessions on-site or in your cabin. Jack’s Alt-Stays is not responsible for any loss, theft or damage to guests’ possessions.

17. Smoking

Smoking is strictly prohibited in all properties. Removal of smoke odours in buildings is extremely difficult and we reserve the right to evict any guest who we suspect is smoking in any of our properties. Charges will be made to the guest to cover costs of any cleaning, deodorising, and any loss of future rental revenue, which may occur as a result of smoking within a property. We reserve the right to make charges against debit/credit cards or to invoice for damages.

18. Vehicles

We have sufficient communal parking for one vehicle per cabin. Please do not park on the grass, paviours or pathways, or in such a way that you are obstructing any other vehicles. Additional vehicles please use an appropriate parking space on the public road. You should comply with the site speed limit of 5mph.

Do not drive on, or obstruct in any way, the emergency access road, marked with a ‘no cars’ sign. We do not have charging points for electric vehicles on site.

Jack’s Alt-Stays does not accept any responsibility for damage or theft to any vehicle. All responsibility for vehicles lies with the owner.

19. Personal Property

Jack’s Alt-Stays does not accept any responsibility for damage or theft to any personal property. All responsibility for personal property lies with the owner.

20. Single Night Breaks

We do not offer single-night breaks as standard. We can, however, where availability permits, offer single nights. These are not bookable more than 48 hours in advance and are subject to late availability. Please email [email protected] or call 0141 4881 559 to enquire. We are unable to offer Hot Tub properties for Single Night Breaks.

21. Hot Tubs

Some properties have hot tubs. You must not, under any circumstances, use the hot tub before reading all provided safety signage and guidance.

Hot Tubs must not be used by any person under 12 years old.

You must follow the safety signage and guidance on safe and responsible hot hub use, that we display and provide to you. We cannot accept liability for any injury or death caused by the misuse or neglectful use of the coffee-log-fired hot tubs, or any use that is not in line with the provided coffee-log-fired hot tubs safety guidance.

On each departure all hot tubs are drained, cleaned and water replenished prior to each arrival. Hot tubs will not be heated up, unless previously agreed. Although we will endeavour to have your tub ready by 4pm on the day of arrival, if your property is a changeover then this may mean that your hot tub may not be ready for use until later on in the evening of arrival.

Any damage to hot tubs caused by misuse will be charged for, without limitation. If the tub requires refilling during your stay due to misuse, we may charge the customer £50. We reserve the right to make charges against credit cards or to invoice for damages.

22. Liability

Jack’s Alt-Stays shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas, or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

We have carried out a full and proper risk assessment to identify and mitigate any risks to the public, guests and staff. This is reviewed annually.

Jack’s Alt-Stays is insured by NFU Mutual, covered for Property, Public & Product Liability, Employers’ Liability, Environmental Liability, and more.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Jack’s Alt Stays’ liability for the death or personal injury of any person caused by the negligence of the Hotel or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.

23. Travel Insurance

We consider adequate travel insurance to be essential.  It is a condition of your contract with us that you should take out insurance to cover you in the event of a change of circumstances, illness, personal injury or death during the course of your holiday and for cancellation of it. Please read your policy details carefully and take them with you on holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.  We do not check insurance policies.

24. Weather

At times we will experience adverse weather conditions. We aim to keep our driveway and main entrance clear but at times of heavy snowfall direct to-the-door access to all our accommodation may not be possible. We cannot be held responsible for travel disruptions resulting in non-arrival because of bad weather.

25. Ferry Cancellation

You must check the Cal Mac Service Status prior to traveling to Jack’s Alt-Stays.

We cannot be held responsible for ferry travel disruptions resulting in non-arrival, including weather, technical issues, or other. In the event of non-arrival due to no available sailings for the remainder of your arrival date, you must contact [email protected] / 0141 4881 559 at the earliest opportunity. We will do our utmost to help you arrange alternative accommodation on the mainland, as a gesture of goodwill, and at no cost to us. Any night(s) missed due to ferry cancellation will be rescheduled at no more than the original rate paid, with no fee or extra cost. Unfortunately, we cannot offer a refund for this eventuality.

26. The Site

The Jack’s Alt-Stays site is situated in a rural location so there are areas of uneven ground, natural hazards, unmade paths, unlocked manhole covers, an underground watertank and limited lighting. Please, therefore, take special care to avoid accidents. It is strongly recommended that guests bring a torch to enhance movement around the site during hours of darkness. Please ensure you are aware of natural features such as loch, rivers, the sea, etc, and supervise children and pets accordingly.

27. Additional Towels

You are provided with adequate towels for the number of guests as standard. Any additional towels can be hired for £5 each, per stay. Please request additional towels at the time of booking at [email protected] / 0141 4881 559 . Any requests after this time cannot be guaranteed.

28. Cot & High Chair Hire

Please request a cot and/or high chair at the time of booking at [email protected] / 0141 4881 559. Any requests after this time cannot be guaranteed.

29. Dogs & Pets

An additional fee of £25 per stay is applicable for pets. A maximum of two pets are permitted, in our ‘pet-friendly’ cabins only.

Some properties allow dogs and pets, and some do not. When booking a pet-friendly property, you MUST inform us at the time of booking if you wish to bring a dog or a pet at [email protected] / 0141 4881 559 . Failure to have done so may result in no suitable accommodation being available for your stay.

If you are bringing a dog with special requirements, or any animal other than a dog, you must contact us at [email protected] / 0141 4881 559 at the time of booking.

If you book a pet-friendly cabin, please ensure that pets are provided with their own bed. Pets are not permitted on furniture or beds. Guests will be liable for any damage caused or extra cleaning that may be required and you will be charged for this accordingly, and without limitation. We reserve the right to make charges against credit cards or to invoice for damages.

Pets must be kept on a lead at all times while on site, and please do not allow your pet to foul the areas in the immediate vicinity of the lodges. All pet waste must be collected and disposed of. Pets must never be left unattended in the cabin or on-site. Jack’s Alt-Stays do not take any responsibility for the safety and welfare of pets.

Please make an extra effort before leaving the lodge to brush up all pet hairs. Annoyance to other guests as a result of pet behaviour or noise, if considered unreasonable, may result in eviction.

30. Complaints

It is important to us that you enjoy your holiday, and every effort has been made to ensure this. However, in the event of any concerns with your property, we will want to take action as soon as possible. It is essential that you contact us immediately (verbally if we are present, via [email protected], or on 0141 4881 559 ) if any problem arises so that it can be resolved as soon as possible. It is extremely difficult (and sometimes impossible) to sort out difficulties unless we are told promptly.

If you report any issues to us during your stay they can usually be resolved quickly.  Under no circumstances will any refund be considered if we have not been given the opportunity to rectify any problems during the Hirer’s stay. Regrettably, we are unable to accept any complaints that are raised after departure. If we help to sort out a complaint, we are doing so as a gesture of goodwill and will have no legal responsibility to you for any refund or compensation.

31. Departure and Cleaning of Property

On Departure, you agree to leave your accommodation reasonably clean, tidy, and undamaged. The following basic level of cleanliness is required on departure.

    • Cookers, microwaves and ovens are clean and fat–free.
    • Crockery, cutlery, pans, and glasses are washed and dried.
    • Obvious spills and stains are removed.
    • Any equipment or furniture moved during the stay is restored to its original position.

Failure to meet this standard or any property left in unacceptably dirty or untidy condition will result in an additional cleaning charge of, but not limited to, £50.

32. Departure checks

    • Please switch off all heaters in the property and close all windows.
    • Please leave the property clean and tidy.
    • Please remove all rubbish to the bin collection point located at the car parking area.
    • Please return your key to the main reception / lockbox.
    • Please report any damage or breakages before you leave.

33. Changes of Advertised Services or Facilities

Jack’s Alt-Stays reserve the right to vary or withdraw any on-site services or facilities as advertised without prior notice.

34. Websites and Advertisements

Jack’s Alt-Stays aims to ensure that the information, descriptions, and imagery provided are accurately conveyed on the official website (www.jacksaltstays.co.uk) and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorised websites listing holiday accommodation and we cannot accept responsibility for the descriptions on these sites if they are inaccurate.

Please note that all concept imagery of the cabins is for illustrative purposes only and the actual cabins may vary from this.

Although every effort has been made to ensure the accuracy of the information, descriptions, and imagery contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

35. Travel Information

The Foreign and Commonwealth Travel Advice Unit may have issued health and/or safety information about your holiday destination. You are advised to check this information by visiting the FCO website directly: www.fco.gov.uk or travelaware.campaign.gov.uk. The advice on the FCO website can change so check regularly for updates about your specific holiday destination.

36. Events Outwith Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Force Majeure Event).


Big Christmas Giveaway 2021 Terms and Conditions

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Meta.

1. Applicants

Giveaway Winners must be over the age of 18.

2. Giveaway Duration

Our Jack’s Alt-Stays Big Christmas Giveaway Prize must be redeemed by 31st December 2023 and cannot be redeemed after the expiry date.  Our Jack’s Alt-Stays Millport site is anticipated to go live in March 2022. Please note the site is still in development and may be subject to delays. You can also sign-up to our mailing list to be notified of when bookings are opening.

3. Giveaway Redemption

Giveaway winner will book directly with a member of the Jack’s Alt-Stays team. We will announce the winner on our Facebook and Instagram story. We will make contact with the Giveaway winner via either Facebook or Instagram and the booking will be confirmed through e-mail. Contact us at [email protected] if you are in any doubt. We will NEVER ask for your bank details. Giveaway winner cannot book on third-party platforms such as AirBnb or Booking.com. Giveaway winner can book a date of their choosing (subject to availability – see below) once bookings for the Jack’s Alt-Stays Millport site are live. Giveaway prize is only available for our Jack’s Alt-Stays Millport site.

4. Booking Availability

Available booking dates will be subject to availability. Jack’s Alt-Stays cannot guarantee the availability of specific dates. Dates will become unavailable once booked, so it is recommended that you book as early as possible to avoid disappointment. Certain blackouts days apply to the booking availability including the Christmas period, school holidays, peak times and local events.

5. Giveaway Enquiries

Contact us on 0141 488 1559 or e-mail [email protected] for any queries. Please note you will only ever be contacted from an ‘@jacksaltstays.co.uk’ email. If you doubt the legitimacy of an email or phone call, please contact us directly.

6. Refunds

All prizes and aspects of the giveaway not refundable in any way. The giveaway prize can only be redeemed as intended.

7. Transfer

All prizes and aspects of the giveaway are non-transferable and cannot be exchanged for cash.

8. Cancellation

In the unlikely event that a cancellation needs to be made by Jack’s Alt-Stays, a new date shall be organised with the Giveaway winner. In the event that a booking is canceled by the Giveaway winner, our normal cancellation process will apply.

All standard Terms and Conditions on this page also apply to bookings.


Christmas 2021 Voucher Terms and Conditions

1. Voucher Duration

All our Christmas 2021 Vouchers are valid until 31st December 2023 and cannot be redeemed after the expiry date.  Our Jack’s Alt-Stays Millport site is anticipated to go live in March 2022. Please note the site is still in development and may be subject to delays. You can also sign-up to our mailing list to be notified of when bookings are opening.

2. Voucher Holder Early Bookings Access

Voucher holders will be given 1-week exclusive early access to the booking platform before bookings are open to the general public. This will give voucher holders priority and flexibility to book the dates of their choosing. Voucher purchasers and holders will be notified via e-mail when priority bookings open.

3. Voucher Redemption

Stays must be pre-booked via the booking platform at www.jacksaltstays.co.uk. Voucher codes will not work on third-party platforms such as AirBnb or Booking.com. The Jack’s Alt-Stays booking platform will be live before the opening date of Jack’s Alt-Stays Millport site. Vouchers are only redeemable for our Jack’s Alt-Stays Millport site. Vouchers are only redeemable for accommodation bookings and ‘additional ad-ons’ only. Vouchers are not available for any merchandise or Jack’s Alt-Stays online store purchases.

4. Receiving Vouchers

Email vouchers shall be provided free of charge to the email address provided, on the chosen delivery date. Vouchers only available to be purchased on jacksaltstays.co.uk.

5. Booking Availability

Available booking dates will be subject to availability. Jack’s Alt-Stays cannot guarantee the availability of specific dates. Dates will become unavailable once booked, so it is recommended that you book as early as possible to avoid disappointment. Voucher holders will also receive 1-week early access to the booking platform before it is open to the public.

6. Use of Multiple Vouchers

The booking platform is unable to redeem multiple vouchers on the same booking. However, if you would like to use multiple vouchers, please contact us on 0141 488 1559 or e-mail [email protected] prior to booking at we can merge two or more into one code for you.

7. Use of Promotional Codes

Promotional codes cannot be used in conjunction with gift vouchers.

8. Voucher Enquiries

Contact us on 0141 488 1559 or e-mail [email protected] for any queries. Please note you will only ever be contacted from an ‘@jacksaltstays.co.uk’ email. If you doubt the legitimacy of an email or phone call, please contact us directly.

9. Refunds

Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Partial Value Redemption

Credit will be given in the event that the voucher value exceeds the total cost of the booking – for example where a £300 voucher is used for a £250 booking. Outstanding credit will be e-mailed to voucher holders in the form of a new ‘unique code’ after the original booking and will be subject to the same expert date as the original voucher. Please contact us on 0141 488 1559 or e-mail [email protected] to arrange this before redemption.

11. Voucher Payments

Monetary vouchers can be used for part or full payment of a booking. If the booking cost exceeds the amount of the gift voucher, the remaining balance must be paid in full by credit or debit card at the point of booking.

12. Transfer

Vouchers are non-transferable and cannot be exchanged for cash.

13. Lost or stolen vouchers

Lost, stolen, or destroyed gift vouchers will not be exchanged or refunded.

14. Cancellation

In the unlikely event that a cancellation needs to be made by Jack’s Alt-Stays, a new gift voucher shall be issued and shall be valid for a further 24 months. In the event that a booking is cancelled by a voucher holder, our normal cancellation process will apply.

All standard Terms and Conditions on this page also apply to bookings.