Terms and Conditions
General Terms and Conditions
Effective from 00:01, 26/09/2022
‘Jack’s Alt-Stays’ is a trading name for Jacks Alt-Stays Millport Limited.
These terms and conditions shall be subject to the laws of the jurisdiction in which the property for which you make your booking is situated.
Additional Terms & Conditions will apply for any promotional campaigns. Please see specific campaign Terms & Conditions for further details.
1. Booking & Payment
Bookings are subject to availability. Please see booking calendars for the latest availability.
You must be at least 18 years of age before we can accept a booking from you. At least one of the arriving party must be 18+ years old. Accepted methods of payment include credit card or debit card. A deposit of 25% of the total fee is required at the time of booking, with the full amount due 14 days before the arrival date.
All Prices are inclusive of UK VAT at 20% as standard and are subject to alteration in line with changes to the VAT rate. We use Glampmanager as our booking platform and Stripe as the payment processor. Any payments made must comply with Jack’s Alt-Stays’, Glampmanager’s & Stripe’s Ts & Cs.
We reserve the right to cancel any booking which we believe is in breach of our terms and conditions or has been made fraudulently.
The property let is to be used only for the purposes of a holiday let. The booking agreement confers a right to occupy the accommodation for the agreed period only.
Once a booking has been confirmed, a contract has been entered into. The person whose name appears on the booking form agrees to take full responsibility for ensuring that all the following conditions of let are adhered to by all members of the arriving party.
2. Travel Insurance
We consider adequate travel insurance to be essential. It is a condition of your contract with us that you should take out insurance to cover you in the event of a change of circumstances, travel disruption, illness, personal injury or death before or during the course of your holiday and for cancellation of it. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. As per terms 3 and 7, we will be unable to refund you for cancellations of bookings, or amendments to bookings within 14 days of the booking start date. We do not check insurance policies.
See term 24 for ferry disruption-related non-arrival.
Should you wish to cancel your reservation please notify us as soon as possible in writing at [email protected].
From the point of booking, you have a 24-hour cooling off period to cancel your booking for a full refund. Beyond that point, we require notice by 4pm, 14 days prior to your date of arrival.
In the case of cancellation within 14 days of your date of arrival, the booking and any optional extras will be non-refundable. This is to protect the business against last-minute cancellations of date(s) previously reserved for a period of time, which will then have a low chance of rebooking.
If you are within 14 days of your arrival date, as a gesture of goodwill and at your request, we will make available the date(s) of your booking and make reasonable efforts to rebook it, such as email/social media promotion and a reduction in price. If, and only if the date(s) then rebook, you may cancel your booking for credit, less any costs already incurred for the stay (including but not limited to stock, materials or additional extras ordered, and/or housekeeping staff scheduled), less any value lost due to a reduction in price and less any costs incurred during the promotion. This credit may then go towards the rescheduling of your stay for alternative date(s), subject to availability. A refund is not possible in this instance.
Any bookings made with promotional discounts cannot be cancelled or changed. Cancellations made will forfeit the promotional offer.
If you fail to arrive at Jack’s Alt-Stays to fulfil your booked accommodation, then you are liable for the full cost of the booking and will be charged.
Your accommodation will be available from 4pm on the start date of your holiday (subject to unavoidable delays) and departure is no later than 11am on the final date of your holiday. You will receive your cabin entry details via email prior to arrival.
Reception is typically, but not always, open 10:00am to 4pm every day. If you arrive earlier than your check-in time, we may be able to securely store your bags until your cabin is ready. If you are arriving after 4pm, please follow guidance on your pre-arrival emails to collect keys from the lockbox on your cabin. Please contact [email protected] / 0141 4881 559 ahead of your arrival date if you have any questions regarding checking in.
You must allow staff or agents to access the property at any reasonable time.
You are responsible for shutting and locking all exterior windows and doors whilst sleeping or absent from the property. For safety reasons, the keys must be left in the inside of the lock if you are in the cabin while the door is locked.
5. Guest Party Size
Each large cabin (The Hive and The Birdbox) sleeps up to four adults and 1 infant (in a travel cot) or two adults, two children (under the age of 18), and 1 infant (in a travel cot). Each additional adult beyond two is charged at £50 per adult per stay.
Each couple’s cabin (The Woods, The Reef, and The Jungle) sleeps up to a maximum of two adults and one infant (in a travel cot) or one adult, one child (under the age of 18) and one infant (in a travel cot).
We cannot accept bookings that exceed these limits. These limits are the absolute maximum numbers of people in each cabin at any time, day or night, and are for fire safety and insurance reasons.
Any booking found to breach this policy will be cancelled without notice and may not receive a refund.
Please see term 29 for information on Pets.
6. Check In & Check Out Days and Minimum Stays
Check-in and check-out days are 7-days a week (excluding unavailable dates during certain holidays). A 2-night minimum stay applies to all cabins.
Special minimum night stays may apply during some key calendar events and throughout the festive period. Please check availability calendars for this information.
Check-in time is 4pm on your day of arrival and Check-out time is 11am on your day of departure. Failure to vacate by this time may incur a minimum penalty charge of £50.
7. Changes Made by You
If you wish to change the dates of your holiday or your choice of property after confirmation has been issued, these changes are subject to availability, cannot be guaranteed, and may be at a higher rate. Should you wish to amend your reservation please notify us as soon as possible in writing at [email protected]. Unfortunately, we are unable to move booking dates or properties within 14 days of your arrival date.
Any bookings made with promotional deals, discounts or through third-party platforms cannot be changed.
8. Changes Made by Us
Occasionally, we have to make changes to bookings. Whilst we endeavour to avoid making major changes, we reserve the right to do so in exceptional circumstances. This might include offering you one of the following:
– Change to accommodation – If the level of accommodation that you booked becomes unavailable due to unforeseen circumstances, we will in the first instance, endeavour to upgrade your accommodation at no extra charge to you. Where higher grade accommodation is unavailable, we will accommodate your party in the next available grade and refund the subsequent difference in cost. If no alternative property is available we will endeavour to arrange alternative accommodation for you, however, our liability is limited to the repayment of any amount already paid, and we may have to cancel your booking.
– Changes in date – If the date of the booking becomes unavailable due to unforeseen circumstances, we will endeavour to offer you alternative holiday dates.
9. Group Bookings
We do not accept large group bookings such as ‘stag do’, ‘hen do’ or similar parties.
Family and friends who know each other or who travel together will be considered as making a group booking even if they have made separate bookings. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions.
All group bookings will be asked to pay a £150 security deposit before arrival, which will be returned on departure when all accommodation has been checked. Group bookings must be made in the name of one appointed person who will be the person responsible for the group and for making payment to Jack’s Alt-Stays. We cannot accept individual payments towards the balance for a group booking.
10. General Booking Conditions
The tariff agreed between Jack’s Alt-Stays and the lead booker is applicable for the duration of the stay. You agree not to sub-let or re-assign the property to another person or persons without Jack’s Alt-Stays’ permission in writing.
Guest Confirmation Requirements – We require your Debit/Credit Card number as security for your reservation. Visa & Mastercard are accepted.
We reserve the right to cancel any booking which has been incorrectly priced on our system. We will endeavour to notify the guest of any such error at the earliest opportunity via email or telephone. We will not accept liability for any additional costs incurred by the guest as a result of any such error.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your cabin or on-site during your stay (including without limitation specialist cleaning) or for any items that are missing or broken when you leave.
All images contained within our website and online booking system are for illustrative purposes only. Actual cabin layouts, décor, and additional product configuration may vary from those shown.
Before Arrival it is essential to advise us of any personal requirements i.e. additional access needs, allergies, or any other special requirement. (call 0141 4881 559 or email [email protected]). We are not liable for any personal issues or requirements, however will endeavour to meet any special requests from guests.
Children remain the responsibility of their parents or guardians at all times in the accommodation, on the site grounds and during any activities. Please ensure your children are supervised at all times and make sure you always know where your children are. There are risks identified around and within the site and cabins, such as the risk of slip, trip, fall, hazardous substances, water (including drowning), vehicles, electricity, fire, and animals. Parents or guardians are responsible for their child(ren)’s safety.
12. Behaviour & Noise
The property should be solely used as self-catering accommodation. We have the right to refuse to hand over any property to any person deemed unsuitable to take charge for any reason we deem necessary.
The site is family-friendly and our neighbours are a cathedral, its grounds and cemetery, so we ask all guests to respect this, and to adhere to a quiet time from 10pm in the evening. You (the lead booking contact) are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our neighbours. Noisy or disruptive behaviour, wilful damage to the location or accommodation, or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the location immediately. We reserve the right to evict loud or offensive persons or pets. No refunds will be made in this case.
We have a zero-tolerance approach to drugs. We reserve the right to evict persons if there is any suspicion of drug possession or taking. We will report any such incident to the police.
14. Damage to Property
Your property will be inspected after departure. You are responsible for the actual costs of any breakage or damage found in the accommodation along with any additional costs that may result. Any property left in unacceptably dirty, untidy, or damaged condition may also incur additional costs, without limitation, as detailed below.
We reserve the right to refuse admission to any guest for any just reason. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages.
Charges, without limitation, will be made to the guest to cover costs of any cleaning, deodorising, and any loss of future rental revenue, which may occur as a result of any unduly odours left within a property.
15. Energy Use
You agree to reasonable water, energy and fuel use (such as electricity and hot tub fuels). Any use of water, energy or fuel that is deemed unreasonable by Jack’s Alt-Stays may be liable for extra charge.
16. Lost Property
Jack’s Alt-Stays will not be held responsible for any items left behind or lost property. We would remind guests to please check you have taken all of your belongings with you before departure. You are responsible for your personal possessions on-site or in your cabin. Jack’s Alt-Stays is not responsible for any loss, theft or damage to guests’ possessions.
Smoking is strictly prohibited in all properties. Removal of smoke odours in buildings is extremely difficult and we reserve the right to evict any guest who we suspect is smoking in any of our properties. Charges will be made to the guest to cover costs of any cleaning, deodorising, and any loss of future rental revenue, which may occur as a result of smoking within a property. We reserve the right to make charges, without limitation, against debit/credit cards or to invoice for damages.
We have sufficient communal parking for one vehicle per cabin. Please do not park on the grass, paviours or pathways, or in such a way that you are obstructing any other vehicles. Additional vehicles please use an appropriate parking space on the public road. You must comply with the site speed limit of 5mph.
Do not drive obstruct in any way the emergency access road. We do not have charging points for electric vehicles on site.
Jack’s Alt-Stays does not accept any responsibility for damage or theft to any vehicle. All responsibility for vehicles lies with the owner.
19. Personal Property
Jack’s Alt-Stays does not accept any responsibility for damage or theft to any personal property. All responsibility for personal property lies with the owner.
20. Single Night Breaks
We do not offer single-night breaks as standard. We can, however, where availability permits as a result of two bookings singling out a date in between, offer the occasional single nights. These are subject to availability, and can be viewed on each cabin’s booking calendar. Please email [email protected] or call 0141 4881 559 to enquire.
21. Hot Tubs
All five of our properties have wood-fired hot tubs. You must not, under any circumstances, use the hot tub before reading all provided safety signage and guidance.
Hot Tubs must not be used by any person under 5 years old. There are burn, scald, drown, slip and smoke inhalation risks in and around the hot tub. All children and pets must be supervised in and around the hot tub at all times.
You must follow the safety guidance on safe and responsible hot hub use, that we provide to you. We cannot accept liability for any injury or death caused by the misuse or neglectful use of the wood-fired hot tubs, or any use that is not in line with the provided wood-fired hot tubs safety guidance.
On each departure all hot tubs are drained, cleaned and water replenished prior to each arrival. Hot tubs will not be heated up, unless previously agreed and paid for via our ‘hot tub butler’ optional extra. Although we will endeavour to have your tub ready by 4pm on the day of arrival, your hot tub may not be ready for use until later on in the evening of arrival.
Any damage to hot tubs caused by misuse will be charged for, without limitation. We reserve the right to make charges against credit cards or to invoice for damages.
Jack’s Alt-Stays shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas, or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
We have carried out full and proper general risk and fire risk assessments to identify and mitigate any risks to the public, guests and staff. This is reviewed annually.
Jack’s Alt-Stays is insured by NFU Mutual, covered for Property, Public & Product Liability, Employers’ Liability, Environmental Liability, and more.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Jack’s Alt Stays’ liability for the death or personal injury of any person caused by the negligence of the accommodation provider or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
At times we will experience adverse weather conditions. We aim to keep our driveway and main entrance clear but at times of heavy snowfall direct to-the-door access to all our accommodation properties may not be possible. We cannot be held responsible or liable for travel disruptions resulting in non-arrival because of bad weather. In this instance, terms 2, 3 and 7 apply.
24. Ferry Cancellation
You must check the Cal Mac Service Status prior to travelling to Jack’s Alt-Stays.
We cannot be held responsible or liable for ferry travel disruptions resulting in non-arrival, including weather, technical issues, or other. In the event of non-arrival due to no available sailings for the remainder of your arrival date, you must contact [email protected] / 0141 4881 559 at the earliest opportunity. We will do our utmost to help you arrange alternative accommodation on the mainland, as a gesture of goodwill, and at no cost to us. Any night(s) missed due to ferry cancellation will be rescheduled to a date where the rate is no more than the original rate paid. If the rate is higher than the original rate, you will pay the difference in rates. Unfortunately, we cannot offer a refund for this eventuality.
If you are unable to get off the island due to ferry cancellation for the full day on your check-out day, and your cabin is available for the additional night(s), you may choose to stay for our ‘stranded rate’ of £30/night.
25. The Site
The Jack’s Alt-Stays site is situated in a rural location so there are areas of uneven ground, natural hazards, unmade paths, unlocked manhole covers, an underground water tank and limited lighting. Please, therefore, take special care to avoid accidents. It is strongly recommended that guests bring a torch to enhance movement around the site during hours of darkness. Please ensure you are aware of the landscape of the site and surroundings, and supervise children and pets accordingly, at all times.
26. Additional Towels
You are provided with adequate towels for the number of guests as standard. Any additional towels can be hired for £5 each, per stay. Please request additional towels at the time of booking at [email protected] / 0141 4881 559 . Any requests after this time cannot be guaranteed.
27. Cot & High Chair Hire
28. Dogs & Pets
An additional fee of £25 per stay is applicable for pets. A maximum of two pets are permitted, in our ‘pet-friendly’ cabins only.
Each cabin has an electric oil diffuser which is activated prior to check-in. We recommend checking with your vet in advance of your stay, and monitoring your pet to identify any signs of distress or discomfort. You must keep the diffuser and fragrance oil bottle out of reach of your dog. You are free to switch off the scent diffuser at any time and open the window and door to circulate air. Please see our fragrance oil supplier Nikura’s guidance on essential oil safety for dogs here: https://nikura.com/blogs/discover/are-essential-oils-bad-for-pets-heres-how-to-use-them-safely
Some properties allow dogs and pets (The Hive, The Woods, The Reef, and The Birdbox), and some do not (The Jungle) due to allergies. When booking a pet-friendly property, you MUST inform us at the time of booking if you wish to bring a dog or a pet at [email protected] / 0141 4881 559 . Failure to have done so may result in no suitable accommodation being available for your stay. In this instance, we will not be able to amend or refund your booking.
If you book a pet-friendly cabin, please ensure that pets are provided with their own bed. Pets are not permitted on furniture or beds. Guests will be liable for any damage caused or extra cleaning that may be required and you will be charged for this accordingly, and without limitation. We reserve the right to make charges against credit cards or to invoice for damages.
Pets must be kept on a lead at all times while on-site, and please do not allow your pet to foul the areas in the immediate vicinity of the lodges. All pet waste must be collected and disposed of in the provided bins. Pets must never be left unattended in the cabin or on-site. Jack’s Alt-Stays do not take any responsibility for the safety and welfare of pets.
Please make an extra effort before leaving the lodge to brush up all pet hairs. Annoyance to other guests as a result of pet behaviour or noise, if considered unreasonable, may result in eviction.
29. Lost Property
In the event personal items are left in a cabin, we’ll do our best to let you know, but due to the way housekeeping works, we’re sometimes unable to attribute lost property items to particular guests. Due to limited storage space, we’ll hold any lost property for 14 days. If it isn’t claimed in this period, we need to dispose of it.
It is important to us that you enjoy your holiday, and every effort has been made to ensure this. However, in the event of any concerns with your property, we will want to take action as soon as possible. It is essential that you contact us immediately (verbally if we are present, via [email protected], or on 0141 4881 559 ) if any problem arises so that it can be resolved as soon as possible. It is extremely difficult (and sometimes impossible) to sort out difficulties unless we are told promptly.
If you report any issues to us during your stay they can usually be resolved quickly. Under no circumstances will any refund be considered if we have not been given the opportunity to rectify any problems during the Hirer’s stay. Regrettably, we are unable to accept any complaints that are raised after departure. If we help to sort out a complaint, we are doing so as a gesture of goodwill and will have no legal responsibility to you for any refund or compensation.
31. Departure and Cleaning of Property
On Departure, you agree to leave your accommodation reasonably clean, tidy, and undamaged. The following basic level of cleanliness is required on departure.
- Cookers, microwaves and ovens are clean and fat–free.
- Crockery, cutlery, pans, and glasses are washed and dried.
- Obvious spills and stains are removed.
- Any equipment or furniture moved during the stay is restored to its original position.
Failure to meet this standard or any property left in unacceptably dirty or untidy condition will result in an additional cleaning charge of, but not limited to, £50.
32. Departure checks
- Please switch off all heaters in the property and close all windows.
- Please leave the property clean and tidy.
- Please remove all rubbish to the bin collection point located at the car parking area.
- Please return your key to the lockbox.
- Please report any damage or breakages before you leave.
33. Changes of Advertised Services or Facilities
Jack’s Alt-Stays reserve the right to vary or withdraw any on-site services or facilities as advertised without prior notice.
34. Websites and Advertisements
Jack’s Alt-Stays aims to ensure that the information, descriptions, and imagery provided are accurately conveyed on the official website (www.jacksaltstays.co.uk) and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorised websites listing holiday accommodation and we cannot accept responsibility for the descriptions on these sites if they are inaccurate.
Please note that all concept imagery of the cabins is for illustrative purposes only and the actual cabins may vary from this.
Although every effort has been made to ensure the accuracy of the information, descriptions, and imagery contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
35. Travel Information
The Foreign and Commonwealth Travel Advice Unit may have issued health and/or safety information about your holiday destination. You are advised to check this information by visiting the FCO website directly: www.fco.gov.uk or travelaware.campaign.gov.uk. The advice on the FCO website can change so check regularly for updates about your specific holiday destination.
36. Events Outwith Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Force Majeure Event).
Online Store Terms & Conditions
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, Completeness and Timelines of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. Modifications to the Service & Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. Accuracy of Billing & Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy below.
7. Personal Information
8. Errors, Inaccuracies & Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
9. Changes to Online Store Terms & Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
10. Contact Information
Questions about our Online Store Terms & Conditions should be sent to us at [email protected]
11. Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, you will be responsible for the organisation of postage and associated costs of postage. Returns can also be returned in person to our following address:
Isle of Cumbrae
You can always contact us for any return questions at [email protected].
12. Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it will usually take 5 to 10-days for funds to be transferred back into your account from the point of when your refund has been approved, however in some cases may take longer.
Free Stay Giveaway Terms and Conditions
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Meta.
Giveaway Winners must be over the age of 18.
2. Giveaway Duration
Our Jack’s Alt-Stays Free Stay Giveaway Prizes must be redeemed 6 months after being awarded, and cannot be redeemed after the expiry date.
3. Giveaway Redemption
The giveaway winner will book directly with a member of the Jack’s Alt-Stays team. We will announce the winner from our official branded social media and email accounts only. If in doubt of the legitimacy of a direct message or email, contact us at [email protected]. We will make contact with the Giveaway winner via either Facebook, Instagram or email, and the booking will be confirmed through e-mail. Contact us at [email protected] if you are in any doubt. We will NEVER ask for any money or your bank details. The giveaway winner cannot book on third-party platforms such as AirBnb or Booking.com. The giveaway winner can book a date that is subject to availability and not a restricted date as determined by us – see below) The giveaway prize is only available for our Jack’s Alt-Stays Millport site.
4. Booking Availability
The November 2022 email giveaway winner must book a free 2-night stay Sun-Thu from 13/11/22-30/04/23 in The Woods, The Reef, or The Jungle.
The December 2022 ‘Santa’s Christmas giveaway’ email giveaway winner must book a free 2-night stay Sun-Thu from 13/12/22-30/04/23 in The Woods, The Reef, or The Jungle.
Available booking dates will be subject to availability. Jack’s Alt-Stays cannot guarantee the availability of specific dates. Dates will become unavailable once booked, so it is recommended that you book as early as possible to avoid disappointment. Certain blackout days apply to the booking availability including the Christmas period, school holidays, bank holidays, other peak times and local events.
5. Giveaway Enquiries
Contact us on 0141 488 1559 or e-mail [email protected] for any queries. Please note you will only ever be contacted from an ‘@jacksaltstays.co.uk’ email. If you doubt the legitimacy of an email or phone call, please contact us directly.
All prizes and aspects of the giveaway are not refundable in any way. The giveaway prize can only be redeemed as intended.
All prizes and aspects of the giveaway are non-transferable and cannot be exchanged for cash.
In the unlikely event that a cancellation needs to be made by Jack’s Alt-Stays, a new date shall be organised with the Giveaway winner. In the event that a booking is cancelled by the Giveaway winner, our normal cancellation process will apply.
All standard Terms and Conditions on this page also apply to bookings.
Gift Voucher Terms and Conditions
1. Voucher Duration
All of our Gift Vouchers are valid for 24 months from the date of purchase, and cannot be redeemed after the expiry date.
2. Voucher Redemption
Stays must be pre-booked via the booking platform at www.jacksaltstays.co.uk. Voucher codes will not work on third-party platforms such as AirBnb or Booking.com. Vouchers are only redeemable for our Jack’s Alt-Stays Millport site. Vouchers are only redeemable for accommodation booking room rates and are not valid for optional extras. Vouchers are not valid for any merchandise or Jack’s Alt-Stays online store purchases.
3. Receiving Vouchers
Email vouchers shall be provided free of charge to the email address provided, on the chosen delivery date. Vouchers are only available to be purchased on jacksaltstays.co.uk.
4. Booking Availability
Available booking dates will be subject to availability. Jack’s Alt-Stays cannot guarantee the availability of specific dates. Dates will become unavailable once booked, so it is recommended that you book as early as possible to avoid disappointment.
5. Use of Multiple Vouchers
The booking platform is unable to redeem multiple vouchers on the same booking. However, if you would like to use multiple vouchers, please contact us on 0141 488 1559 or e-mail [email protected] prior to booking at we can merge two or more into one code for you.
6. Use of Promotional Codes
Promotional codes cannot be used in conjunction with gift vouchers.
7. Voucher Enquiries
Contact us on 0141 488 1559 or e-mail [email protected] for any queries. Please note you will only ever be contacted from an ‘@jacksaltstays.co.uk’ email. If you doubt the legitimacy of an email or phone call, please contact us directly.
Vouchers are non-refundable other than within the 14-day cancellation period from purchase date as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9. Partial Value Redemption
Credit will be given in the event that the voucher value exceeds the total cost of the booking – for example where a £300 voucher is used for a £250 booking. Outstanding credit will be e-mailed to voucher holders in the form of a new ‘unique code’ after the original booking and will be subject to the same expiry date as the original voucher. Please contact us on 0141 488 1559 or e-mail [email protected] to arrange this before redemption. We cannot provide change in cash or transfer.
10. Voucher Payments
Monetary vouchers can be used for part or full payment of a booking. If the booking cost exceeds the amount of the gift voucher, the remaining balance must be paid in full by credit or debit card at the point of booking.
Vouchers are non-transferable and cannot be exchanged for cash.
12. Lost or stolen vouchers
Lost, stolen, or destroyed gift vouchers will not be exchanged or refunded.
In the unlikely event that a cancellation needs to be made by Jack’s Alt-Stays, a new gift voucher shall be issued and shall be valid for a further 24 months. In the event that a booking is cancelled by a voucher holder, our normal cancellation process will apply.
All standard Terms and Conditions on this page also apply to bookings.